Tera Tech

In every option solution, there argon know risks and probabilities. In addition, consequences whitethorn arise; therefore it is essential to develop strategies that go away alleviate these potential risk factors. The risks associated with the initiatory alternative of conducting external focusing groups are the prejudice of consumer lay down (low), nodes whitethorn non want to participate in the inquiry performed and customer may have already developed a minus perception of the company (medium). The consequences to these risks are that there are no viable resources available for feed second (medium); emergence of overall dampure and the loss of credibility (high). To mitigate these risks, TeraTech must assure the consumer and specifically come out their needs; respect the changes in customer attitudes, while easily helping them transition into decent part of the project and finally management must reach together to bring back positive awareness. The risks t hink to implementing customer service teaching is that it may be too pricy to implement and that it may fail (high); loss of consumer loyalty and the employees may not be uncoerced to undergo a arrant(a) training process (medium).

The consequences to these risks is that the new addition may not have-to doe with specific employee training needs(medium); lack competitive frame in (low); and that the company will brood to struggle with retaining customer blessedness (high). To lessen these risks, TeraTech must focus on their short-term goals to light upon faster results; employees must be trained on how to call every customer spotlig ht efficiently and to perhaps exact a consu! ltant who will specifically train employees on superior customer service. Lastly, the risks connected with combining the one-rule philosophy and implementing a customer service curriculum are that sales may decrease; the new transcription may not meet expected standards (medium); and a strategy failure may be experienced due to future day market changes (high). The consequences related to these...If you want to get a practiced essay, order it on our website: BestEssayCheap.com

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